Earlier this week Excell Puget Sound Group Leader, Cosette Gibson-Pfaff, presented at Tacoma-Pierce County Chamber of Commerce’s monthly “Lunch and Learn” on the topic of “Customer Service.”  The title of the presentation was “Is High Tech, On-line and Always On, the Magic Bullet?   . . . or Do Customers Just Want Somebody to Give a Damn?”

Interesting question, don’t you think?

Starting with an assessment for attendees of their own customer service culture, Cosette touched on customer service “Do’s” and “Donts” as well as the differentiators and results for organizations to look for when they want to increase customer loyalty by providing excellent customer service.  It was a very lively and interactive session.

Excell Puget Sound, who counts the CEO of the Chamber as one of its South Sound Group members, sponsored the Lunch and Learn.

According to the event webpage, “Now more than ever, customer loyalty has to be a top priority for any business. If you want to create truly compelling experiences for your customers it starts with building a customer-focused culture.”

Find out more about the program and look forward to these outstanding monthly events by visiting the Tacoma-Pierce County Chamber of Commerce website.

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